![]() If you're locked out because you cannot re-sync MFA, you may create a case by clicking the 'Contact' button in the middle of this page for an email follow up. ![]() ![]() You used to be able to login to that page, but no longer, so it is not possible start a support. LastPass, view their TrustRadius comparison page. If you're locked out of LastPass because you don't remember your account password, you may create a case for Customer Support by clicking the 'Contact' button in the middle of this page. I can no longer find the page that you could go to and begin the process of filing a Lastpass support ticket, which would eventually lead you the following Lastpass account page where you could submit the support request. Subscribers to LastPass have to subscribe to the Business tier to upgrade from community support.If you find one that's out of date, please attempt to log in again, and trigger a new verification email. Please check your security email address for any confirmations from LastPass, trying to confirm your IP address or new device.The individual cases may vary depending upon your environment, including the following: Touting its Zero-Knowledge architecture, 256-bit encryption and attractive user interface, LastPass was seen as the go-to option for secure password management. While this event was necessary for LastPass security upgrades, and all users were sent an email notification in advance, there may be a few issues to be aware of. Because I can't.First, I'd like to apologize if you experienced any difficulty after the forced logout + MFA resync event. That would be great and probably a nice resource for anyone who encounters this in the future since, as far as I can tell, there's nothing that provides a real solution.Ģ) Please let me know how to be in touch with someone at LastPass (again, there are no published email addresses of phone numbers-if I'm wrong, please just post where I can find them) to get help with this without logging in. In short, if someone sees this, please help with either of the two questions (preferably the first):ġ) Please let me know how to resolve the issue. We have now completed an exhaustive investigation and have not seen any threat-actor activity since October 26, 2022. I want to share with you an important update about the security incident we disclosed on December 22, 2022. How can this be the best/only way for getting support from a company that has such an important job? Security Incident Update and Recommended Actions. So here I am, on a message board, just hoping that someone will see the message in a bottle I'm tossing into the sea. If the login is already stored in LastPass, try deleting and re-saving the site to LastPass. I've been trying to figure this out for two days with the help of some others in my IT department, and no one can find anything that doesn't require logging in. Last pass writes " W e've designed our support experience to ensure you can access the best self-guided resources to get answers as quickly as possible, as well as provide additional options for assistance from our LastPass Support team." Given my experience, I don't know whether to laugh or cry. There is again no option for support that does not require logging in, which is the key problem. In the most similar thread I've found there is a link to submit a ticket. In particular, tools like LastPass will occasionally scan the whole page. If I go to the website directly and log in there (as though trying to go to my vault), it flashes the vault for a split second, as though I've gotten in, and then returns to the log in screen. We should be able to identify usage patterns like LastPasss and optimize for those. That aside, I have (as noted) uninstalled the extensions and restarted the computer then reinstalled, and I still get the same behavior. Remembering that the problem is NOT BEING ABLE TO LOG IN, check the phrase every single solution to "not being able to log in" starts with: "While logged in to LastPass. Here is an example of this crazy Kafkaesque problem:ġ) This is a support page on with the exact problem.Ĭheck them out. The amazing thing is that all the help that LastPass offers requires logging in. I'm not having any issues with multifactor authentication or forgotten passwords. Put simply, I can't log in to my account. Then reinstalled, and I get the same error. I've also uninstalled off my iOS phone and restarted. I've done this (both for Firefox and Edge). I have been in contact with IT people where I work who have suggested I removed the extensions in browsers and restart the PC. I cannot clear cache, because I cannot login. Please relogin.") I have the right password. I get the message above when trying to login ("A consistency check failed while loading your sites.
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